可提供的協助
- 登入或帳戶存取問題
- 應用程式功能及導覽問題
- 通知或帳戶設定問題
- 應用程式無法載入或顯示異常
- 學習內容存取問題
- 私隱或帳戶資料相關查詢
- 不當內容或濫用行為報告
聯絡支援團隊
請將問題電郵至：
支援服務由 SSA / L2 Global Music Ltd. 直接管理。我們一般會在一至三個工作天內回覆。工作天不包括星期六、星期日及香港公眾假期。
聯絡時請提供
- 您的全名
- 與帳戶連結的電郵地址
- 正在使用的裝置及作業系統版本
- 應用程式版本，如能找到
- 問題的簡短描述及發生時間
- 有助說明問題的螢幕截圖或螢幕錄影
請不要在電郵中傳送密碼或其他登入憑證。
基本疑難排解
- 確認裝置已連接互聯網
- 完全關閉應用程式後重新開啟
- 重新啟動裝置
- 確認應用程式及作業系統已更新
- 確認使用與 SSA 帳戶連結的正確電郵地址
營運實體
SSA / L2 Global Music Ltd.
How We Can Help
- Sign-in or account access issues
- Questions about app features or navigation
- Notification or account setting issues
- App loading or display problems
- Learning content access issues
- Privacy or account information questions
- Reports of objectionable content or abusive conduct
Contact the Support Team
Send your question by email to:
Support is managed directly by SSA / L2 Global Music Ltd. We normally reply within one to three working days. Working days exclude Saturdays, Sundays, and public holidays in Hong Kong.
What to Include
- Your full name
- The email address linked to your account
- Your device and operating system version
- The app version, if available
- A short description of the issue and when it occurred
- A screenshot or screen recording that helps explain the issue
Do not send passwords or other sign-in credentials by email.
Basic Troubleshooting
- Confirm that your device is connected to the internet
- Fully close and reopen the app
- Restart your device
- Confirm that the app and operating system are updated
- Confirm that you are using the correct email address linked to your SSA account
Operator
SSA / L2 Global Music Ltd.